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Providing solutions that enable exponential impact.

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On-Demand Webinar

What to do when it all falls apart:
moving from service failure to service recovery

What to do when it all falls apart: moving from service failure to service recovery

A free webinar presented by renowned hospice educator, consultant, and author, Rev. Dr. Carla Cheatham

It’s a regrettable fact of life that things go wrong. But how do you handle it when things go wrong in your hospice? You and your team may set a goal of “zero service failures,” but research demonstrates that service failures will still occur.

How prepared are you to deal with service failures and ensure that your hospice thrives again?

Join one of hospice care’s most renowned and beloved educators—Rev. Dr. Carla Cheatham—for a free 60-minute webinar What to do when it all falls apart: moving from service failure to service recovery.

Rev. Dr. Cheatham will present practical strategies that allow all disciplines to respond to, heal, and learn from service failure events—by being hard on systems but gentle with people. She will explain how to effectively navigate service failures, create greater loyalty and satisfaction, and improve outcomes.


Watch and learn how to:

  • Identify risks involved with poor handling of service failures
  • Develop appropriate responses to heal and repair service failures
  • Apply organizational procedures that allow all team members to learn through service recoveries


This timely webinar is right for every member of your team. It will help you de-escalate when things go wrong and properly view service failures as systemic, instead of personal issues. This is essential information your agency needs now. Don’t miss it!

Watch Now
Fill out the form to watch the on-demand webinar.

Revenue Cycle Management

Recorded Oct 23, 2018

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Presenter: Rev. Dr. Carla Cheatham

Rev. Dr. Carla Cheatham is Lead Trainer for Carla Cheatham Consulting Group, LLC and a national keynote speaker, consultant, and coach. She is Chair of NHPCOs Ethics Advisory Council, former Leader of NHPCO’s Spiritual Caregivers Community, member of NHPCO’s Trauma-Informed End of Life Care Work Group, Adjunct Professor at Seminary of the Southwest, and Affiliate Assistant Professor at University of Maryland for its MS in Palliative Care. Rev. Dr. Cheatham has an MA in Psychology, certification in trauma counseling, PhD in Health & Kinesiology, and M.Div. After serving in child and family counseling, treatment centers, higher education, faith communities, and an interfaith nonprofit, she worked 10 years as a hospice chaplain and bereavement coordinator. Rev. Dr. Cheatham is the author of Hospice Whispers: Stories of Life and Sharing Our Stories: A Hospice Whispers Grief Support Workbook. Her next books on grief and the art of presence with suffering will publish in 2020.

Presenter

Presenter: Jill Dyer, BSN, RN, HCS-D, HCS-O

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly.

Presenter

Presenter: Jill Dyer, BSN, RN, HCS-D, HCS-O

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly.

Presenter

Presenter: Jill Dyer, BSN, RN, HCS-D, HCS-O

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly.

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About WellSky

WellSky is a technology company advancing human wellness worldwide. Our software and professional services address the continuum of health and social care — helping businesses, organizations, and communities solve tough challenges, improve collaboration for growth, and achieve better outcomes through predictive insights that only WellSky solutions can provide. A portfolio company of TPG Capital, WellSky serves more than 10,000 client sites around the world — including the largest hospital systems, blood banks and labs, home health and hospice franchises, government agencies, and human services organizations. Our purpose is to empower care heroes with technology for good, so that together, we can realize care’s potential and maintain a healthy, flourishing world.

About WellSky

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care.

People who choose a life of caring — and the organizations and communities they serve — deserve a special kind of support. So we help them to care smarter. Liberating them to focus on the people they serve. Providing solutions that make work flow, integrate insights, and update effortlessly. So they're able to anticipate — and exponentially increase — the impact of care.